State Authorization Reciprocity Agreement (SARA)
Seattle Pacific University participates in the State Authorization Reciprocity Agreement (SARA) and is authorized to offer distance education courses and programs as permitted by SARA. SARA facilitates state authorization of distance education programs and promotes program quality through its standards and processes. Additional information regarding SARA is available at the National Council for State Authorization Reciprocity Agreements website, as well as the SARA website of the Washington Student Achievement Council.
Complaints
To resolve problems related to enrollment services, such as admissions, financial aid, student accounts, or registration and records policies, students may contact the Office of the Vice President for Enrollment Management and Marketing by calling 206-281-2650. To appeal a decision to the vice president, a student must first complete the office or area process of appeal. This process is typically a written appeal to the department head. If the student is not satisfied that his or her interests were properly served by the area appeal process, an appeal may be directed to the vice president for enrollment management and marketing. The appeal should include all information that was submitted through the area appeal process.
Depending on the situation, you may also wish to contact one or more of the organizations listed below to seek resolution of your concern (however, please note that in many cases you will be expected to first exhaust all internal University processes).
Washington State Office of the Attorney General
1125 Washington St. SE
P.O. Box 50100
Olympia, WA 98504-0100
360-753-6200
atg.wa.gov
Northwest Commission on Colleges and Universities (NWCCU)
8060 165th Ave. NE, Suite 100
Redmond, WA 98052
425-558-4224
425-376-0596 (fax)
nwccu.org
Washington Student Achievement Council (WSAC)*
P.O. Box 43430
Olympia, WA 98504-3430
360-753-7800
info@wsac.wa.gov
*The WSAC has authority to investigate student complaints against specific schools. WSAC may not be able to investigate every student complaint. Visit wsac.wa.gov/student-complaints for information regarding the WSAC complaint process.