Course Description

Develops an in-depth understanding of why certain conversations become difficult. Provides three preparatory steps to approaching any conversation that is considered difficult. Explores the skills and strategies needed to enhance general conversations and help prevent difficult ones.

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Section Title
Managing Difficult Conversations
Delivery Options
Various Media  
Course Fee(s)
SPU Tuition credit (3 units) $297.00
Available for Credit
3 Quarter Credits
Section Notes

Course is self-paced. Completion time: up to one year.

Refund Policy: Withdrawals submitted online through SPU within 3 days of enrollment will receive a 100% refund. Withdrawal requests submitted within 21 days of enrollment will receive a 95 percent refund. No refunds will be given after 21 days, and no withdrawals will be accepted after the end date of the course. Please return all course materials you have received. Instructions on how to withdraw are located on our website under Students/Withdrawal and Refund Policies.

Section Materials
  • (Mandatory) Dealing With Difficult Parents by Todd Whitaker and Douglas J. Fiore © 2016 Routledge ISBN 978-1138938670
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