Course Description

This course presents easily-implemented skills that will help any challenging conversation move more smoothly toward positive outcomes for all stakeholders.  Course participants will develop an in-depth understanding of why certain conversations become difficult; and will learn three preparatory steps to approaching any conversation that is considered difficult.  Course participants will learn specific skills that enhance general conversations and help prevent difficult conversations, as well as learn specific skills that are particularly valuable during challenging conversations in education.

Learner Outcomes

By the end of this course participants will be able to guide challenging conversations in education toward better results in cooperation and cohesion for all stakeholders.  Skills can also be used in other settings.


This course supports WAC 181-79-207 Standards for Teachers with Professional Certificates, sections 1biii and 1cii Advocacy, Collaboration, Communication and Remaining Current.


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Section Title
Managing Difficult Conversations
Start Now, you have 364 days to complete this course once enrolled.
Delivery Options
Course Fee(s)
SPU Tuition credit (1 units) $104.50
Available for Credit
1 Quarter Credits
Reading List / Textbook

The following resources are not required but may be helpful in completing the course or in obtaining additional information.  Additional resources are included in the course materials.

  • Successful Difficult Conversations in School: Improve your team's performance, behaviour and attitude with kindness and success by Sonia Gill 2019 (Corwin Publishing)
  • Having Hard Conversations by Jennifer Abrams 2009 (Corwin Publishing)
  • Interactions:  Collaboration Skills for School Professionals by Marilyn Friend and Lynn Cook, 2016 (Pearson Publishing)


Section Notes

Course is self-paced. Completion time: up to one year.

Refund Policy: Withdrawals submitted online through SPU within 7 days of enrollment will receive a 95% refund. Withdrawals received after that point will not receive a refund and no withdrawals will be accepted after the completion deadline for the course. Instructions on how to withdraw are located on our website under Students/Withdrawal and Refund Policies.


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