Curate the knowledge and skills you need to become a stronger leader in healthcare. Learn how to track and improve patient satisfaction, encourage and facilitate innovation, and ground your efforts in strong medical ethics. You’ll also gain the skills and insights needed for strong team building, forging strategic alliances, and preparing for the healthcare industry of the future.
This course is organized into a series of modules, with each module dedicated to a specific competency. Upon successful completion of each module, learners will be able to demonstrate mastery in the following areas:
Module 1: Patient Satisfaction
Address the role and importance of patient satisfaction to an organization.
Module 2: Patient Experience
Evaluate the effect and demand for a quality patient experience.
Module 3: Innovation and Changes
Apply principles of organizational learning, innovation, and change to healthcare organizations.
Module 4: Leading the Way
Recognize common leadership challenges in healthcare organizations.
Module 5: Meeting Standards
Apply quality improvement methods to meet increasing healthcare standards.
Module 6: Healthcare Management
Use concepts related to organizational decisions, strategic alliances, and efficiency and effectiveness as a manager.
Module 7: Core Principles of Public Health
Evaluate the structure of the legal system as it relates to ethics, law, and principles of effective public health.
Upon completing this course, you’ll be able to:
- Understand the need, importance, and impact of your patients’ experience
- Apply the principles of organizational learning, innovation, and change
- Tackle common leadership challenges in healthcare
- Take steps to meet increasing healthcare standards
- Improve your efficiency and effectiveness as a manager
- And more